FAQ and Terms of sales

Frequently Asked Questions and Terms of sales. Your photos on high quality paper, wood, canvas or metal sheets.

  • How long does it take to get a print done?

Usually under a week. Shipping takes 4 to 5 days outside of Vietnam, 1 day in Vietnam.

  • How can I get a refund?

If you are not happy with your print, for any reason, you can ask for a refund. Refund is at the sole discretion of Vietnam Art Print.

Please note we will not refund, under any circumstances, a print damaged during shipping.

 

Check the package and your prints upon arrival, before signing the delivery bill.

If the shipping company damaged the print during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one within days.

 

Refund

Note that:

- The shipping fee is not refundable.

- We deduce the money transfer fee from the price.

(7% by PayPal for PayPal fee and money exchange fee, no fee in Vietnam by bank transfer or payment in cash - obviously)

- We keep 30% of restocking fee.

 

To get a refund, you need the authorization of Vietnam Art Print and you need to send us back the print, at your expenses, in its packaging, to:

Vietnam Art Print at Ruby Soho

S51-1 Pham Van Nghi, District 7

Phu My Hung

Ho Chi Minh City,

Vietnam

Tel: +84 901 319 302

 

DO NOT send us back a damaged print. We will only accept a work in its pristine condition - as we sent it.

No print will get a refund, for any reason, over 7 days after we sent it.

Please, allow 30 day's end of the month to get the money for your refund, for accountancy reasons.

Custom prints are not refundable.

 

  • Are all the print clear in any size?

Not all the images in our database are in high resolution, so it is ok for the regular sizes, but for the large-scale prints (over 80 cm), kindly consult us before ordering.